Fulfillment Policy

AVM has every incentive to keep our members and customers satisfied by providing quality services and customer support. 

1. Refunds

AVM will, at its discretion, allow for the refund of memberships purchased within 30 days from the date of purchase. If a member/customer requests a refund, the money for the requested transaction is refunded back to the customer. After 30 days all sales are final.

2. Member and customer inquiries

We are available to provide support Monday – Friday 9:30am-5:30pm PT by calling us at (800) 310-3760 or by sending an email to info@theavm.org.

When a member/customer reaches us by phone or email, our first response is to offer customer support for the service or purchase. Many of the benefits and products we offer are available to AVM members-only and AVM will verify whether an individual is in fact a member and is current with their membership dues. 

3. Order Fulfillment

For renewing members, you will receive access to members-only benefits when you renew your membership. Simply follow the instructions in the email you will receive shortly after renewing your membership. For new members, you may purchase a membership on our website at theavm.org. AVM bylaws govern who is eligible to become a member.

4. Cancellations

Auto-renewable memberships or other services. If you need to cancel your purchase of a recurring payment, please let us know with as much advance notice as possible. We cannot guarantee that we will be able to cancel your purchase if the request is made within 48 hours of the scheduled renewal.